Frequently Asked Questions
Everything you need to know about your next backyard masterpiece.
Does Dickson Barbeque Centre offer assembly services?
Yes, we provide professional assembly services for all grills and outdoor kitchen components purchased through our store. Our expert technicians ensure your unit is safely built and leak-tested before use.
What is your shipping policy for oversized items like grills?
We offer specialized freight shipping for heavy items. Local delivery within the GTA often includes white-glove options, while long-distance orders are securely crated and shipped via trusted carriers to ensure they arrive in perfect condition.
Can I return a grill if it has been used?
For safety and hygiene reasons, we cannot accept returns on any grills or smokers that have been fired up or used. Unopened and unused items in original packaging can be returned within 30 days, subject to a restocking fee.
Do you stock replacement parts for older BBQ models?
We maintain a vast inventory of genuine OEM parts for major brands like Napoleon, Weber, and Big Green Egg. If a part is not in stock, our team can special order it directly from the manufacturer for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our partners to help you build your dream outdoor kitchen today.
How do I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your shipment's progress in real-time.